Missed-Call Text-Back
After-hours callers receive an instant SMS so they don't ring the next provider.
Capture Every Patient Inquiry
After-hours calls shouldn't become missed opportunities or emergency room visits. With Missed-Call Text-Back, every caller automatically receives an immediate SMS response when your office is closed or lines are busy.
Our system detects missed calls and instantly sends a personalized text message with information about your hours, on-call procedures, or urgent care options. Patients can respond directly to request follow-up, schedule appointments, or access your secure patient messaging system for non-urgent needs.
Healthcare practices report a 35% reduction in unnecessary after-hours calls and a 42% decrease in patients seeking emergency care for non-urgent issues after implementing automated text-back.
Key Benefits for Healthcare Providers
Instant Response
Automatically acknowledge every caller within seconds, providing critical information and care options even when your office is closed.
Reduced Call Volume
Prevent repeat calls to your office and after-hours service by providing immediate answers to common questions via text.
Smart Triage
Direct patients to appropriate care levels based on their responses, from scheduling next-day appointments to connecting with on-call providers.
Provider Protection
Reduce unnecessary after-hours provider calls while ensuring patients with true emergencies get appropriate guidance and care.
What Our Customers Say
Our on-call physicians are receiving 60% fewer non-urgent calls while patient satisfaction has actually increased. It's been a game-changer for our practice.
Medical Director, Harbor Family Medicine
Patients appreciate getting an immediate response rather than voicemail. The system handles routine matters and only escalates when truly necessary.
Nursing Supervisor, Westside Pediatrics