HIPAA Compliant

Patient Satisfaction → Google Review Flow

Post-visit SMS surveys route happy patients to Google, unhappy ones to private feedback loops.

Build Your Online Reputation While Improving Patient Experience

Online reviews directly impact new patient acquisition, but collecting them can be challenging. With our Patient Satisfaction → Google Review Flow, you automatically identify your happiest patients and channel them toward leaving positive public reviews.

Our intelligent system sends brief satisfaction surveys via text message after appointments. Patients who report positive experiences are immediately routed to your Google Business profile to share their feedback publicly. Those with concerns or complaints are directed to private feedback channels where your team can address issues before they become negative reviews.

Healthcare practices typically see a 300% increase in positive online reviews and a 65% reduction in negative public feedback after implementing our review management system.

Patient Satisfaction and Google Review Flow Dashboard

Key Benefits for Healthcare Providers

Reputation Building

Systematically increase your positive review volume across Google, Healthgrades, and other platforms to attract new patients.

Feedback Capture

Collect actionable patient insights through brief, targeted surveys that identify specific improvement opportunities.

Complaint Interception

Address patient concerns privately before they become public negative reviews that damage your online reputation.

Performance Analytics

Track patient satisfaction trends, provider ratings, and service area feedback to continuously improve your practice.

What Our Customers Say

Our Google rating jumped from 3.6 to 4.8 stars in just three months. New patient calls increased by 45% directly from our Google Business profile.

Dr. Sarah Wilson

Practice Owner, Bayside Family Medicine

We've caught and resolved dozens of patient concerns before they became negative reviews. The private feedback loop has been invaluable for improving our service.

David Martinez

Patient Experience Director, Valley Medical Group

Frequently Asked Questions

When do patients receive the satisfaction surveys?
You can customize timing based on your practice type—typically 15-30 minutes after visits for urgent care, same day for primary care, or 1-3 days after procedures when patients have had time to experience initial outcomes.
Is the survey process HIPAA compliant?
Yes. Our entire system is HIPAA compliant. Surveys never include PHI in unsecured channels, and all patient feedback is collected through secure, encrypted connections with appropriate authentication.
How are negative responses handled?
Patients expressing dissatisfaction are immediately routed to a private feedback form where they can share concerns in detail. Your team receives instant alerts about negative feedback through your preferred notification channels.
Can we customize the survey questions?
Absolutely. Create custom questions tailored to your specialty, service lines, or specific improvement initiatives while maintaining the streamlined experience that ensures high response rates.

Ready to build your online reputation and improve patient satisfaction?

Get Started
No credit card required
Cancel anytime